We Won't Be Beaten On Price!
| About Us Our vision is to be the best and most valued supply chain partner, by all our customers. To gain success in business it requires the ability to be aware of your environment, be flexible in your approach and to have proven track records. For you the customer to have peace of mind and the knowledge that you can trust, rely and provide the expertise to provide the right solution. Finally to ensure that you are getting more than just a competitively priced product, you are in fact purchasing quality, innovation and reliability. Our commitment is to be continually proactive in all our areas of management - all are fundamental to the Valves Online' s vision. Our Contact details Valves Online Limited Unit F3 Yelverton Business Park Yelverton Devon PL20 7PE Phone: 01822-855600 Fax: 01822-853320 Email: valvesonline@btinternet.com Copyright 2012 Valves Online Limited. All rights reserved. The content and structure of the Valves Online website is subject to copyright law and other legislation governing the protection of intellectual property. The dissemination or change of the content of these pages is not permitted. The pictures which have been made available by third parties are also subject to copyright law. |
| Making A Purchase Valves-Online accepts payment by the following credit cards: Payment processing is provided by Secure Trading and is one of the country's leading internet payment service providors. Their site uses 128-bit public key encryption to protect your credit card details. Cheque (UK customers only) Made payable to: Valves Online Ltd, and posted to our address (see the Contact Us page) Credit Account: (UK Companies only) 30 day Net Monthly Account credit accounts are available for UK mainland companies only, subject to our approval. We will advise you with regard to your request on conclusion of the credit checking process. Credit facilities are withdrawn if invoices become overdue and persistant offenders will have their credit facility terminated. We reserve the right to charge interest on overdue amounts. Our credit application form is here, please print it off, complete it and fax to us on 01822 870628. Proforma: For non-account holders we issue a Proforma Invoice which must be paid in full before we will release the goods. BACS (UK Customers only) Electronic Transfer (Foreign Customers) IBAN payments move directly from foreign banks to our UK bank account. We are charged one receipt charge by our bank. We prefer that you use this method. BIC (SWIFT) transfers are sent by the foreign bank to a UK clearing bank, who then send the payment to our UK account. We are charged for two receipts by our bank. IMPORTANT: Whichever method is used, DO NOT send your bank's 'senders' charges to our account otherwise we will not ship the goods. Bank Information Valves Online Limited 6 Bedford Square Tavistock Devon PL19 0BU Bank: Barclays Bank Branch: Tavistock Sort code: 20-50-40 Acc. No: 13043630 Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet. Prices Listed Whilst Valves Online Limited strive to ensure all prices are correct and updated on this website, occasionally there may be some errors in typing, calculation or online technical faults. We therefore publish: errors and omissions excepted (E&OE) as part of our terms and conditions. |
| Shipping And Handling < Insert information on your Shipping and Handling here > |
| Delivery Schedule We will normally send your order to you in 1-3 business days, but frequnetly items are shipped same day and arrive next. However if you wish to ensure your item is delivered next day please call us and we will set the tiem for NEXT DAY DELIVERY at a cost of £17 We use couriers such as DHL, UKMAIL, TNT and charge a flat rate of £12.50 to the UK. Most orders for all our items unless they are large 10" plus valves will normally be covered with this rate. As we deal with small and large weights some orders will incur further charges for items that require a pallet to ship. For each Pallet the charge is £30. If you are unsure as to what the cost of a delivery may be please call on 01822 855600 and we will give you a firm quote on the price of delivery. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero . |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. Payment processing is provided by Secure Trading and is one of the country's leading internet payment service providors. Their site uses 128-bit public key encryption to protect your credit card details. |
| Guarantee We guarantee your satisfaction. |
| Reaching Us If you need to reach us, please email us on sales@valves-online.co.uk. |
| Privacy Policy Valves Online Limited do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes Valves Online also use Google Analytics to view a variety of reports about how visitors interact with our website so we can improve it. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors. You can view Google Privacy Policy here; http://www.google.com/intl/en/privacy/privacy-policy.html |
| Returns Policy RETURNS AND HANDLING CHARGES Requests by you to return catalogue goods to us will be accepted subject to a handling charge if all of the following criteria are met: i the goods are unused and are sourced from the VALVES ONLINE LIMITED catalogue or online shop. ii the goods are in good order and ujnsused iii the goods were invoiced within 10 days of the date of return iv return carriage is organised by us v the return includes a completed goods return note with a VALVES ONLINE LIMITED Returns Number Handing charges will be levied as follows: Goods invoiced within 10 days of the date of return will be subject to either a 20% handling charge or £25 whichever is the greater. All goods must be adequately packed and addressed to: VALVES ONLINE LIMITED LTD, UNIT F3 YELVERTON BUSINESS PARK, YELVERTON, DEVON, PL19 9BD UK. For the avoidance of doubt, returned goods will only be accepted if the above requirements are met. VALVES ONLINE LIMITED cannot accept responsibility for returns forwarded by customers using their own carriers. Under no circumstances should goods to be returned be given to a local VALVES ONLINE LIMITED representative. VALVES ONLINE LIMITED is unable to accept any return of goods sourced on a customer’s behalf which are not listed within the VALVES ONLINE LIMITED catalogue. Such orders for non-catalogue goods are non-cancellable and non returnable and as such are accepted entirely at the customer’s own risk. PLEASE NOTE THAT FAILURE TO FOLLOW THE ABOVE RULES WILL RESULT IN A DELAY OF PROPERLY PROCESSING YOUR RETURN. |
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